We aim to dispatch all orders within 1-2 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.
Estimated delivery times
United Kingdom: 1-3 business days
We do our best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
We accept: PayPal, Apple Pay and all major credit cards.
In the case of any damaged goods you may return the product within 21 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. Etea.uk suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Etea.uk will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning a Package
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Etea.uk is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Switching to Another Product Instead of a Refund
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not picked up from your post office within 14 days, Etea.uk reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.