Shipping
We aim to dispatch all orders within 1-2 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.
Estimated delivery times
United Kingdom: 1-3 business days
We do our best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
Payment Options
We accept: PayPal, Apple Pay and all major credit cards.
Return conditions
In the case of any damaged goods you may return the product within 21 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. Etea.uk suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Etea.uk will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning a Package
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Etea.uk is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Switching to Another Product Instead of a Refund
Return the product you have received and send us an e-mail telling us which product you want instead.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages
For packages that are not picked up from your post office within 14 days, Etea.uk reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
This Privacy Policy
This Privacy Policy describes the policies of Etea Handcrafted Products, 5 Waterview, BT717BW, Dungannon, Co. Tyrone, NI (the), email: etea@etea.uk, on the collection, use and disclosure of your information that we collect when you use our website ( https://www.etea.uk/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information we collect
We will collect and process the following personal information about you:
Name
Address
Work Address
How we collect your information?
We collect/receive information about you in the following manner:
When a user fills up the registration form or otherwise submits personal information
Interacts with the website
From public sources
How we use your information?
We will use the information that we collect about you for the following purposes:
Marketing/ Promotional
Creating user account
Processing payment
Targeted advertising
Manage customer order
Site protection
Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How do we share your information?
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Ad service
Analytics
Data collection & process
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention of your information?
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your rights?
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at etea@etea.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at etea@etea.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies, etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third party links & use of your information
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.