We aim to dispatch all orders within 1-2 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.
Estimated delivery times
United Kingdom: 1-3 business days
We do our best to meet these dispatch estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
We accept: PayPal, Apple Pay and all major credit cards.
In the case of any damaged goods you may return the product within 21 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. Etea.uk suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Etea.uk will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning a Package
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Etea.uk is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Switching to Another Product Instead of a Refund
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not picked up from your post office within 14 days, Etea.uk reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
Information we collect
We will collect and process the following personal information about you:
How we collect your information?
We collect/receive information about you in the following manner:
When a user fills up the registration form or otherwise submits personal information
Interacts with the website
From public sources
How we use your information?
We will use the information that we collect about you for the following purposes:
Creating user account
Manage customer order
Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How do we share your information?
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Data collection & process
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
Retention of your information?
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at email@example.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at firstname.lastname@example.org.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third party links & use of your information
Grievance / Data Protection Officer